Fast-Growing Orthopedic Group Streamlines Field Payments with TailFin

Industry: Healthcare
Client: Confidential Orthopedic Network
Stakeholder Interviewed: Confidential, Director of Finance Operations
Solution Partner: TailFin

Key Results

• 80,000 annual field payments digitized
• $12M in AP spend converted from check to virtual card
• $120,000 in annual revenue share returned to client
• $275,000 in operational savings
• 35 hours per week of manual work eliminated
• Seamless integration with ERP and expense systems

The Challenge

As one of the nation’s fastest-growing orthopedic networks, the client was scaling rapidly across dozens of clinics and surgical centers, but their field payment processes had not kept up.

Each location managed its own physician stipends, event reimbursements, and small-supplier payments manually. The result was paper checks, inconsistent workflows, and limited financial visibility. The finance team spent hours each week chasing approvals, printing checks, and reconciling fragmented payments.

Key issues included:

• Manual and decentralized field payment processes
• High check volume with escalating administrative costs
• Long payment turnaround times
• Lack of insight into aggregate spend and payment status
• Limited ability to leverage spend for financial return

“We were issuing checks everywhere. Between postage, printing, and delays, it was a time sink and a missed opportunity,” said the Director of Finance Operations.

The Solution

The orthopedic group partnered with TailFin to digitize and centralize all field disbursements, transforming a paper-heavy process into a digital, auditable, and revenue-generating system.

Implementation highlights:

• Centralized digital portal for managing physician and field payments
• Automated approval workflows and audit trail tracking
• Seamless ERP integration for reconciliation and reporting
• Introduction of virtual card payments, replacing paper checks for eligible payees
• Real-time visibility into spend by location, category, and payment method

“TailFin gave us more than efficiency. They turned a cost center into a revenue stream.”

The Results

Within the first quarter after rollout, the orthopedic group achieved both measurable efficiency gains and new financial upside.

• 80,000 field payments digitized annually
• 35 hours per week saved in manual processing and reconciliation
• $12M in AP spend converted from check to virtual card, generating
• $120,000 in annual revenue share back to the client
• $275,000 in cost savings from reduced check issuance, postage, and labor
• Standardized workflows across all regional offices
• Faster payments and improved satisfaction among physicians and field staff

“TailFin helped us unlock real financial value from a process we used to just tolerate. We’re faster, leaner, and actually earning from efficiency.”

The Implementation Experience

Despite the complexity of managing multiple locations and payee types, the rollout was completed in under 10 weeks. TailFin’s customer success and finance integration teams collaborated closely with client stakeholders to ensure seamless ERP connectivity and smooth virtual card adoption.

“TailFin’s responsiveness and attention to detail were top-notch. They didn’t just implement a tool. They helped us rethink how we manage payments.”

Looking Ahead

Following the success of its field payments initiative, the orthopedic group plans to expand TailFin’s platform to additional use cases, including:

• Marketing, sponsorship, and outreach disbursements
• Non-strategic vendor payments for tail-spend automation
• Advanced analytics to monitor payment performance and revenue share growth

Client Testimonial

“TailFin helped us scale without adding back-office overhead and even turned payments into a new revenue stream. That’s a rare combination of efficiency and impact.”
— Director of Finance Operations